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Terms of Service

Last Updated: [DATE]

Agreement to Terms​

Welcome to Agent Team ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our AI-powered workflow automation platform, including all related services, features, and applications (collectively, the "Service").

By accessing or using Agent Team, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Service.

Description of Service​

Agent Team is an AI-powered productivity platform that enables individuals and teams to:

  • Create and manage AI agents for workflow automation
  • Integrate with third-party services and applications
  • Automate repetitive tasks through natural language instructions
  • Collaborate with team members on AI-driven workflows
  • Access AI models and services for enhanced productivity

User Accounts and Eligibility​

Account Registration​

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must promptly notify us of any unauthorized use of your account
  • One person or entity may maintain only one free account

Eligibility Requirements​

  • You must be at least 18 years old to use our Service
  • You must have the legal capacity to enter into binding agreements
  • Your use must comply with all applicable laws and regulations
  • Corporate accounts must be established by authorized representatives

Account Verification​

  • We may require additional verification for certain features or subscription tiers
  • Verification may include email confirmation, payment method validation, or identity verification
  • We reserve the right to suspend accounts pending verification

User Responsibilities and Acceptable Use​

Your Responsibilities​

  • Lawful Use: Use the Service only for lawful purposes and in accordance with these Terms
  • Account Security: Maintain the confidentiality of your login credentials and account information
  • Accurate Information: Provide truthful, accurate, and complete information
  • Content Responsibility: You are solely responsible for any content, data, or instructions you provide to AI agents
  • Third-Party Compliance: Comply with all terms of service for integrated third-party platforms
  • Resource Usage: Use computational resources responsibly and within reasonable limits

Prohibited Activities​

You may NOT use our Service to:

Illegal or Harmful Activities:

  • Engage in any illegal, fraudulent, or malicious activities
  • Violate any applicable laws, regulations, or third-party rights
  • Harass, abuse, or harm others, or promote violence or discrimination
  • Create or distribute malware, viruses, or other harmful code

Misuse of AI Agents:

  • Generate content that is defamatory, obscene, or invasive of privacy
  • Create deepfakes, impersonate others, or engage in identity fraud
  • Generate spam, phishing attempts, or other deceptive content
  • Attempt to manipulate or deceive AI systems or other users

Platform Abuse:

  • Attempt to gain unauthorized access to our systems or other user accounts
  • Reverse engineer, decompile, or attempt to extract source code
  • Use automated tools to scrape or harvest data from our platform
  • Overload our systems through excessive API calls or resource consumption
  • Create multiple accounts to circumvent limitations or restrictions

Intellectual Property Violations:

  • Infringe on copyrights, trademarks, or other intellectual property rights
  • Share or distribute proprietary information without authorization
  • Use our Service to create competing products or services

Data Misuse:

  • Access, use, or share data you're not authorized to access
  • Violate privacy rights or data protection laws
  • Export or share sensitive or confidential information inappropriately

Service Limitations and Availability​

Service Availability​

  • Uptime Goal: We strive for 99.9% uptime but do not guarantee uninterrupted service
  • Maintenance Windows: Scheduled maintenance may temporarily limit service availability
  • Third-Party Dependencies: Service functionality may be affected by third-party service outages
  • Geographic Restrictions: Some features may not be available in all regions

Usage Limits​

  • API Rate Limits: API calls and automation executions are subject to rate limiting
  • Storage Limits: Account storage is limited based on your subscription tier
  • Computational Limits: AI agent executions are subject to fair usage policies
  • Integration Limits: Number of connected services may be limited by subscription plan

Service Modifications​

  • We reserve the right to modify, suspend, or discontinue any part of the Service
  • We will provide reasonable notice for significant changes that affect core functionality
  • New features may be added to different subscription tiers at our discretion
  • We may impose new limitations on service usage with appropriate notice

Intellectual Property Rights​

Your Content and Data​

  • Ownership: You retain ownership of all content, data, and workflows you create
  • License to Us: You grant us a limited license to use your content solely to provide the Service
  • Backup and Processing: We may copy and process your data as necessary for service operation
  • Export Rights: You may export your data at any time in standard formats

Our Intellectual Property​

  • Platform Rights: Agent Team platform, software, and documentation are our proprietary property
  • Trademark Usage: You may not use our trademarks without express written permission
  • Feedback License: Any feedback you provide may be used by us without restriction or compensation

AI Model Usage​

  • Third-Party Models: AI capabilities may be provided by third-party services (OpenAI, Anthropic, etc.)
  • Model Outputs: Generated content may be subject to the intellectual property policies of underlying AI providers
  • Training Data: We do not use your private data to train public AI models without explicit consent

Payment Terms and Billing​

Subscription Plans​

  • Plan Tiers: Various subscription tiers with different features and limitations
  • Billing Cycles: Monthly or annual billing cycles as selected during signup
  • Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
  • Plan Changes: You may upgrade or downgrade plans with changes taking effect at the next billing cycle

Payment Processing​

  • Payment Methods: We accept major credit cards and other payment methods as available
  • Third-Party Processors: Payments are processed by third-party payment processors
  • Payment Security: We do not store your full payment information on our servers
  • Currency: All prices are in USD unless otherwise specified

Refunds and Cancellations​

  • Cancellation: You may cancel your subscription at any time through your account settings
  • Pro-Rata Refunds: We do not provide pro-rata refunds for partial billing periods
  • Refund Requests: Refunds may be considered on a case-by-case basis for service issues
  • Final Bills: You remain responsible for all charges incurred through the cancellation date

Price Changes​

  • Advance Notice: We will provide at least 30 days' notice for price increases
  • Grandfathering: Existing subscriptions may be grandfathered at current rates for a limited time
  • Acceptance: Continued use after price changes constitutes acceptance of new pricing

Data Processing and Privacy​

Data Collection and Use​

  • Privacy Policy: Our data practices are governed by our Privacy Policy
  • Consent: You consent to data processing as described in our Privacy Policy
  • Third-Party Data: You are responsible for ensuring you have rights to any third-party data you process
  • Data Retention: We retain data as described in our Privacy Policy and these Terms

Data Security​

  • Security Measures: We implement industry-standard security measures to protect your data
  • Encryption: Data is encrypted in transit and at rest using strong encryption standards
  • Access Controls: Strict access controls limit who can access your data
  • Incident Response: We maintain incident response procedures for security events

Data Portability and Deletion​

  • Export Rights: You may export your data at any time in machine-readable formats
  • Deletion Requests: You may request deletion of your data subject to legal and operational requirements
  • Backup Retention: Deleted data may remain in backups for up to 1 year for disaster recovery purposes

Account Suspension and Termination​

Termination by You​

  • Voluntary Termination: You may terminate your account at any time through account settings
  • Data Export: We recommend exporting your data before account termination
  • Final Access: You will have 30 days to export data after account closure
  • Subscription Cancellation: Account termination automatically cancels active subscriptions

Termination by Us​

We may suspend or terminate your account immediately if you:

  • Violate Terms: Breach these Terms of Service or our Privacy Policy
  • Illegal Activity: Engage in illegal activities or violate applicable laws
  • Abuse Platform: Misuse our Service or interfere with other users
  • Payment Issues: Fail to pay required fees after appropriate notice
  • Security Threats: Pose a security risk to our platform or other users

Effects of Termination​

  • Service Access: Immediate loss of access to the Service and your account
  • Data Deletion: Your data may be deleted after a reasonable retention period
  • Refund Policy: No refunds for prepaid subscription fees except as required by law
  • Survival: Certain provisions of these Terms will survive termination

Account Reinstatement​

  • Appeal Process: You may appeal account suspension or termination decisions
  • Requirements: Reinstatement requires addressing the issues that led to termination
  • Discretionary: Account reinstatement is at our sole discretion
  • Conditions: Reinstated accounts may be subject to additional monitoring or restrictions

Service Level Agreement​

Uptime Commitment​

  • Target Uptime: 99.9% monthly uptime for paid plans (99.5% for free plans)
  • Maintenance Exclusions: Scheduled maintenance windows are excluded from uptime calculations
  • Measurement Period: Uptime is calculated monthly from the first to last day of each month
  • Third-Party Dependencies: Uptime may be affected by third-party service availability

Performance Standards​

  • Response Times: API response times under normal conditions should be <2 seconds
  • Agent Execution: AI agents should execute within reasonable timeframes based on complexity
  • Support Response: Support ticket response within 24 hours for paid plans

Service Credits​

  • Eligibility: Service credits may be provided for significant service disruptions
  • Calculation: Credits calculated as a percentage of monthly subscription fee
  • Request Process: Credits must be requested within 30 days of the outage
  • Maximum Credit: Total monthly credits will not exceed 100% of monthly subscription fee

Limitation of Liability​

Service Disclaimer​

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Damages​

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Direct Damages: Our liability is limited to the amount you paid for the Service in the 12 months preceding the claim
  • Indirect Damages: We are not liable for indirect, incidental, special, consequential, or punitive damages
  • Lost Profits: We are not liable for lost profits, lost data, or business interruption
  • Third-Party Claims: We are not liable for damages arising from third-party services or integrations

AI-Specific Limitations​

  • AI Output Quality: We do not guarantee the accuracy, completeness, or quality of AI-generated content
  • Decision Making: You are solely responsible for decisions made based on AI recommendations
  • Third-Party AI: Limitations may apply from underlying AI service providers
  • Automation Risks: You assume responsibility for risks associated with automated workflows

User Responsibility​

You acknowledge that:

  • Content Responsibility: You are solely responsible for content created using our Service
  • Compliance: You must ensure compliance with all applicable laws and regulations
  • Risk Assessment: You should assess risks before implementing automated workflows
  • Backup: You should maintain backups of important data and configurations

Indemnification​

You agree to indemnify, defend, and hold harmless Agent Team, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:

  • Your use of the Service or violation of these Terms
  • Your content, data, or any workflows you create
  • Your violation of any rights of another party
  • Your violation of any applicable laws or regulations
  • Any claims arising from automated actions taken by your AI agents

Dispute Resolution​

Governing Law​

These Terms are governed by the laws of [JURISDICTION], without regard to conflict of law principles.

Dispute Process​

  1. Informal Resolution: Contact us first to attempt informal resolution
  2. Mediation: If informal resolution fails, disputes may proceed to mediation
  3. Arbitration: Final disputes may be subject to binding arbitration
  4. Class Action Waiver: You waive the right to participate in class action lawsuits

Jurisdiction​

For disputes not subject to arbitration, you agree to the exclusive jurisdiction of courts in [JURISDICTION].

Changes to Terms​

Modification Rights​

  • We reserve the right to modify these Terms at any time
  • Material changes will be communicated via email and platform notifications
  • Continued use after changes constitutes acceptance of new Terms
  • You may terminate your account if you disagree with changes

Notice Period​

  • Minor Changes: Administrative changes may take effect immediately
  • Material Changes: Substantive changes require 30 days' advance notice
  • Price Changes: Pricing changes require 30 days' advance notice
  • Feature Changes: New features may be added to different tiers with notice

Contact Information​

If you have questions about these Terms of Service, please contact us:

Email: [LEGAL_EMAIL] Address: [COMPANY_ADDRESS] Support: [SUPPORT_EMAIL]

For urgent legal matters, please mark your communication as "URGENT LEGAL MATTER" in the subject line.

Severability​

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Assignment​

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

Force Majeure​

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, or government actions.

Entire Agreement​

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Agent Team regarding the Service.

Waiver​

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

These Terms of Service are designed to protect both Agent Team and our users while enabling innovative AI-powered automation. We encourage you to read these Terms carefully and contact us if you have any questions.

Effective Date: These Terms take effect on [EFFECTIVE_DATE] and replace any previous versions.